Returns & Refunds

Return Eligibility

Eligible purchases made directly through Ruggable.com between 11/2/26 and 12/25/26 can be returned within 60 days of delivery for a refund. Outside this period, our standard 30-day return window applies. Returns are subject to a processing fee, and items must show only normal wear and tear.

START A RETURN

Before starting your return, please note

• Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are acceptable for return.

• Items returned with damage beyond normal wear and tear may not qualify for a refund.

• Returns must be sent back in the original packaging or similar protective packaging.

• Two-Piece Rug Systems must be returned together, including both the Rug Cover and Rug Pad.

• If multiple items arrived in the same package, please contact Customer Care at [email protected] for help with your return.

• Items purchased through a third-party retailer or website must be returned through the original seller.

• Products marked FINAL SALE. No Return, plus Spot Cleaner & Stain Remover, Gift Cards, and Sample Swatches, are not eligible for return or exchange.

Return Processing Fees

A return processing fee will be deducted from your refund. The fee depends on the size and type of item being returned.

• Tier 1: $10 USD - Doormats, Bath Mats, Pillows, Pet Beds, and select small rug sizes (2x3, 2x5, 2x6, 2.5x7, 2.5x10)

• Tier 2: $25 USD - Medium rug sizes (3x5, 4x6, 5x7, 6x9, 6.5x9.5, 2.5x12) and Play Mats

• Tier 3: $40 USD - Large rug sizes (8x10, 9x12, 10x14, 6' round, 8' round)

Refunds

Once we’ve received your return, we’ll process your refund within 14 business days back to your original payment method.

Refunds are issued to the original payment method. If multiple payment methods were used, the refund is split back across those methods accordingly.

Exchanges

Prefer an exchange? Eligible purchases made from 11/2/26 through 12/25/26 can be exchanged within 60 days of delivery. Outside this period, our standard 30-day exchange window applies.

For full details, see our Exchange Policy.

Frequently Asked Questions