Frequently Asked Questions

Ruggable offers shipping through FedEx, with available options and rates shown at checkout. Standard shipping is free within the contiguous U.S., excluding handling fees calculated separately at checkout.

For full details on shipping options, rates, delivery availability, and exclusions, see our Shipping Policy.

Ruggable offers standard shipping and, on select eligible products, express shipping. If express shipping is available for your order, it will appear as an option during checkout.

For rates, exclusions, and tracking details, see our Shipping Policy.

Free standard shipping is automatically applied to all orders shipped within the contiguous U.S. No promo code is required.

Free shipping does not apply to Alaska, Hawaii, U.S. Territories, or handling fees. For full details, see our Shipping Policy.

After your order is placed, you can use our Order Tracker to check where your order is in the production process. Once your order ships, you’ll receive an email with tracking information and an estimated delivery date.

You can also sign up for FedEx Delivery Manager to receive delivery notifications, request a package hold, update delivery instructions, and more.

Because Ruggable products are made to order, cancellations must be made before shipping:

Within 1 Hour: Cancel instantly using the Cancel Order button on your order confirmation or checkout status page.

After 1 Hour: Contact Customer Care at [email protected] to see if your order can still be cancelled before production.

We accept Visa, Mastercard, Discover, American Express, Ruggable gift cards, store credit, Shop Pay, PayPal, Google Pay, Apple Pay, Venmo, and flexible payment options through Afterpay and Klarna.

Every Ruggable order includes shipping protection for lost packages or products damaged in transit.

For details on what’s covered and how to file a claim, see our Shipping Protection Policy.

Yes, Ruggable E-Gift Cards can be purchased online and used on Ruggable.com. Please note that physical gift cards are not available.

E-Gift Cards do not expire, are non-refundable, and cannot be canceled or returned.

Yes, they absolutely can! You can apply a promotional discount code to your order at checkout and use your E-Gift Card to pay for the remaining balance.

Yes. Taxes are calculated based on the delivery address and applicable federal, state, provincial, or harmonized sales tax rates. If you make a purchase from Canada, you agree that you are the Importer of Record for all products shipped to you and are ultimately the party responsible for paying any customs duties or other fees and taxes associated with products crossing the border into Canada

Yes. Ruggable offers a one-year limited warranty covering defects in materials and workmanship for eligible products purchased through Ruggable.com.

For full details, see our Warranty Terms & Conditions.

To file a warranty claim, email [email protected] with your proof of purchase and at least three images of the item. Additional images may be required depending on the issue.

Ruggable products are designed for easy setup and everyday care. Visit our Care & Assembly Guides to find the right instructions for your product and system.

Choosing the right rug size depends on your room, furniture layout, and the look you want to create. Visit our Rug Size Guide for tips on measuring your space and finding the best fit for your room.

Yes. Many Ruggable covers and pads are available separately, so you can replace a well-loved piece, keep an extra on hand, or refresh your space with a new style.

Some larger Ruggable products may need a larger washer or dryer. Visit our Washing Machine Rug Guide to check size and machine guidance before washing.

Yes. Ruggable offers a variety of savings opportunities throughout the year, including introductory welcome offers, referral perks, and seasonal event pricing.

Stay tuned! Our promotions page is coming soon—check back later for updates on all active savings and offers.

Visit the Account Login page and enter the email address associated with your Ruggable account.

If you do not have an account, you can create one from the same page

Creating an account and joining our community unlocks a faster shopping experience and exclusive perks:

Seamless Shopping: Save your shipping details, view your order history, and track or manage active orders instantly.

Exclusive Savings & First Access: Sign up for our email and SMS lists to get 10% off your first order, exclusive offers, and design inspiration.

VIP Alerts: Be the first to know about new collection drops, product launches, and major sales before anyone else.

Log in to your account, select Orders from your account dashboard, then choose Order Details to view more information about a specific purchase.

For security and data privacy reasons, you cannot change your account's primary email address directly from your dashboard. Please Contact Customer Care and our team will securely update your email for you.

You can sign up to receive Ruggable updates by email or SMS.

Email: Scroll to the bottom of the Ruggable homepage and enter your email address in the newsletter signup box.

SMS: You have the option to sign up for text alerts during checkout.

Pro Tip: New email subscribers are eligible for a special introductory offer of 10% off their first order.

You may unsubscribe from our SMS messages at any time by texting "STOP" to 74312.

You can unsubscribe from our marketing emails through any Ruggable email you’ve received. Simply scroll to the bottom of the email and click Unsubscribe. From there, you’ll be able to choose your preferences - whether you’d like to receive fewer emails or unsubscribe completely.

For all US press inquiries, please contact [email protected]. For all UK and Europe press inquiries, please contact [email protected].

Yes. Ruggable offers a Trade Program for eligible design and industry professionals. Visit our Trade Program page to learn more and apply.