Eligible purchases made directly through Ruggable.com from 11/2/26 through 12/25/26 can be exchanged within 60 days of delivery. Outside this period, our standard 30-day exchange window applies.
Before starting a return, please note:
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be exchanged.
Items damaged beyond normal wear and tear may not qualify for an exchange.
Exchanges can only be completed once per item.
Discounts and promo codes cannot be applied to exchanges.
If your new item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.
Two-Piece Rug Systems must be exchanged together, including both the Rug Cover and Rug Pad.
Products marked as Final Sale at the time of purchase are not eligible for returns, refunds, exchanges, or cancellations.
Ruggable Spot Cleaner & Stain Remover and Sample Swatches are also considered final sale and cannot be returned or exchanged.
Only items purchased directly from Ruggable.com are eligible for exchange through Ruggable. If your item was purchased through a third-party retailer or website, please contact the original seller directly.
For more information about returns, please see our Return Policy.
To start an exchange, use our Self-Service Portal and follow the prompts using your order number and shipping ZIP code.
For step-by-step instructions, visit our How to Return or Exchange Your Ruggable Order guide.