FAQ Afterpay

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

How do I use Afterpay?

Just shop Ruggable.com and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log into your Afterpay account. Then complete your order - it's that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1,000.

Can I use Afterpay if I'm an international customer?

Afterpay is only offered to customers with a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.

Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your cart value must be between $35 and $1,000 to use Afterpay with Ruggable.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of e-Gift cards and may be unavailable on additional products. 

How does the payment schedule work?

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay an Afterpay installment?

If you do not make a payment when due or funds are unavailable, you will be charged an $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement.

To request an adjusted payment schedule, contact Afterpay's Customer Service team :

Phone Number: 855-289-6014

Standard Hours: Monday through Saturday 5AM to 5PM (PST)

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping time frames like any other order from Ruggable. Click here for more information. 

How do I return or exchange an item purchased using Afterpay?

Afterpay returns follow our standard return process. Please note, refunds for Afterpay will first be refunded from Ruggable to Afterpay, and then to you. We cannot provide an exchange or cash refund. If you have more questions, please visit help.afterpay.com.

Where can I find out more about Afterpay?

For more information, visit Afterpay's FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here