How you start your return depends on how your items were shipped:
Items shipped in separate packages: Start your return through our Self-Service Portal or select Returns on your order card in your Ruggable account.
Multiple items shipped together in one package: Contact Customer Care to start your return.
Using the Self-Service Portal
Enter your order number and shipping ZIP code. You can find your order number in your confirmation email or under Orders in your Ruggable account. Enter the numbers only, without the # symbol.
Follow the prompts to submit your return request.
Once your request is complete, we'll email you a prepaid FedEx shipping label. Securely package your item and drop it off at any FedEx location.
Return items go back the way they were shipped, with one label per box
Not sure if your item qualifies? Review our Return Policy for eligibility requirements.
Before starting your return, please note:
Returns processing fees apply to returned items.
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned.
Items damaged beyond normal wear and tear may not qualify for a return.
Ruggable Spot Cleaner & Stain Remover and Sample Swatches are non-returnable.
If you received an incorrect or defective item, please contact our Customer Care Team before starting your request.
[Start Return]
Frequently Asked Questions