How to return or exchange my Ruggable Order

Start a Return or Exchange

• To get started, enter your order number and shipping ZIP code in our Self-Service Portal. Your order number appears in your order confirmation email and in your Ruggable account under Orders. It starts with a #, like #1011011, but enter the numbers only.

• You can also start a return or exchange directly from your account by selecting Returns & Exchanges on the order card.

• Once your request is complete, we’ll email you a prepaid FedEx shipping label. Package your item securely and drop it off at any FedEx location.

• Separate shipping labels are required for each item being returned or exchanged.

• Not sure if your item qualifies? Review which products are eligible for returns and exchanges before submitting your request.

What to Expect

Once we receive and inspect your return, we’ll issue your refund to the original payment method.

Exchanges are processed once your returned item is scanned and in transit.

Return & Exchange Guidelines

Before starting your return or exchange, please note:

• Returns processing fees apply to returned items.

• Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned or exchanged.

• Items damaged beyond normal wear and tear may not qualify for a return or exchange.

• Ruggable Spot Cleaner & Stain Remover and Sample Swatches are non-returnable.

• If you received an incorrect or defective item, please contact our Customer Care Team before starting your request.

[Start Return or Exchange]

Frequently Asked Questions

When will I get my refund?

Once your return arrives at our facility, please allow up to 5 business days for processing. After your refund is issued, it may take an additional 2–3 business days for the funds to appear in your account, depending on your financial institution.

Refunds are issued to the original payment method used at checkout.

Where should I drop off my return?

Once your return or exchange request is completed, we’ll email you a prepaid FedEx shipping label. Simply package your item(s) securely and drop them off at any FedEx location.

Please note that separate shipping labels are required for each item being returned.

I can’t find my shipping label

Your prepaid FedEx shipping label is emailed once your return or exchange request is complete. If you can’t find it, please check your spam or junk folder and search for emails from [email protected].

If you still can’t locate your label, please contact our Customer Care Team for assistance.

I received an incorrect or defective item

We’re sorry about that. Please contact our Customer Care Team before starting a return or exchange request.

To help us resolve your issue as quickly as possible, please include your order number and photos of the item you received.