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Order FAQs
Due to high demand, your order is expected to ship in 1-2 weeks. We appreciate your patience while our team packs your order.
We do not offer direct exchanges. To exchange an item, please return it for a refund following our return policy, then place a new order for the desired item.
For the holidays, eligible Ruggable purchases made from 11/2/26 through 12/25/26 can be returned within 60 days of delivery for a full refund, minus a processing fee per item. Outside this period, our standard 30-day return window applies. Please see our full return policy for more details.