Shipping TruckShipping

Our products are made to order.
Due to COVID-19, we have diverted resources to producing face masks to donate to essential workers. At this time, please expect your order to ship in 2-4 weeks.
Ship times may fluctuate during sales or due to 2020-related curveballs. We will deliver your washable rug as soon as possible!

Please send an email to Support@ruggable.com to cancel.

We ship to the U.S. including (Alaska and Hawaii) and Canada. We do not ship to PO Boxes (Including APO and FPO) or to the U.S. Territories.

If you reside in a different country, please e-mail customer support at Support@ruggable.com with your name, country, and e-mail to be added to our mailing list. We will reach out once we begin shipping to your country.

Free shipping applies to standard ground shipping and handling within Canada and the U.S., EXCLUDING Hawaii, Alaska, and the U.S. Territories. We do not ship to PO Boxes (including APO and FPO) or to the U.S. Territories.

We use FedEx and DHL to ship our packages.

Packaging varies by the size of the rug and the number of items ordered. We ship the following rug sizes in the following box dimensions:

Size (ft) Rug System Box Dimensions (in) Rug Cover Box Dimensions (in) Rug System Box Weight (lb) Rug Cover Box Weight (lb)
2.5 x 7 36 x 6 x 6 24 x 16 x 4 8 5
2.5 x 10 32 x 7 x 7 24 x 16 x 4 10 5
3 x 5 36 x 6 x 6 16 x 12 x 4 8 5
5 x 7 61 x 6 x 6 16 x 12 x 4 15 6
6 x 9 73 x 7 x 7 16 x 12 x 4 21 10
8 x 10 97 x 7 x 7 24 x 16 x 4 30 11

If you have received your order and would like to exchange it, please email the Customer Care team at Support@ruggable.com to begin the exchange process. All exchanges are free!