Shipping TruckShipping

We ship to the U.S. including (Alaska and Hawaii). We do not ship to PO Boxes (Including APO and FPO) or to the U.S. Territories.

If you reside in a different country, please e-mail customer support at Support@ruggable.com with your name, country, and e-mail to be added to our mailing list. We will reach out once we begin shipping to your country.

Free Shipping applies to standard ground shipping and handling within the U.S., EXCLUDING Hawaii, Alaska, and the U.S. Territories. We do not ship to PO Boxes (including APO and FPO) or to the U.S. Territories.

Ruggable rugs are made-to-order and once an order is processed it can take 2-3 weeks to ship for US orders and 3-4 weeks for international orders. Please allow for an extra 1-2 during sales and holidays.

We use FedEx and DHL for shipping our packages.

Packaging varies by the size of the rug and the number of items ordered. We ship the following rug sizes in the following box dimensions:
Sizes (ft) Rug Systems Boxes Dimensions (ft) Rug Covers Boxes Dimensions (ft)
2.5x7 36 x 6 x 6 24 x 16 x 4
2.5 x 10 32 x 7 x 7 24 x 16 x 4
3 x 5 36 x 6 x 6 16 x 12 x 4
5 x 7 61 x 6 x 6 16 x 12 x 4
6 x 9 73 x 7 x 7 16 x 12 x 4
8 x 10 97 x 7 x 7 24 x 16 x 4

We currently do not offer exchanges. If you would like a different design, color-way or size, the best option is to return your unwanted item(s) back to us for a refund and place a new order.

Orders may be canceled for a full refund within 24 hours after receiving your order confirmation. If your order has already been shipped, it is outside the cancellation window, and your order will be subject to our Returns Policy. Unfortunately, we do not allow order modifications. If you would like to purchase a different item than the one you ordered, please contact support@ruggable.com.