Shipping TruckShipping

Yes, but your order will have increased ship times until COVID-19 regulations are lifted.

All new orders are now expected to ship in 3-5 weeks. If you have already placed your order and it is affected by shipping delays, you will receive an email notification.

Please send an email to to cancel.

We ship to the U.S. including (Alaska and Hawaii) and Canada. We do not ship to PO Boxes (Including APO and FPO) or to the U.S. Territories.

If you reside in a different country, please e-mail customer support at with your name, country, and e-mail to be added to our mailing list. We will reach out once we begin shipping to your country.

Free shipping applies to standard ground shipping and handling within Canada and the U.S., EXCLUDING Hawaii, Alaska, and the U.S. Territories. We do not ship to PO Boxes (including APO and FPO) or to the U.S. Territories.

We use FedEx and DHL for shipping our packages.

Packaging varies by the size of the rug and the number of items ordered. We ship the following rug sizes in the following box dimensions:

Size (ft) Rug System Box Dimensions (in) Rug Cover Box Dimensions (in) Rug System Box Weight (lb) Rug Cover Box Weight (lb)
2.5 x 7 36 x 6 x 6 24 x 16 x 4 8 5
2.5 x 10 32 x 7 x 7 24 x 16 x 4 10 5
3 x 5 36 x 6 x 6 16 x 12 x 4 8 5
5 x 7 61 x 6 x 6 16 x 12 x 4 15 6
6 x 9 73 x 7 x 7 16 x 12 x 4 21 10
8 x 10 97 x 7 x 7 24 x 16 x 4 30 11

For a pillow pair, the box is 17” x 17” x 13.5”.

We currently do not offer exchanges. If you would like a different design, color-way or size, the best option is to return your unwanted item(s) back to us for a refund and place a new order.

Due to COVID-19, we have paused Round Rug production. We will make an announcement once the restrictions are lifted and it is safe for our employees to return to work.