Returns bought from 

We accept returns within 30 days of purchase.

Email us at or call 1-877-784-4225 to notify us of the reason for your return and we will issue a return shipping label.  All returns must be in brand new/unused conditions.  Refunds will be issued once the return has been received and will be deducted the shipping fee.  


Want to Exchange Your Rug for a Different Style? 

We offer a one-time free exchange. Call 1-877-784-4225 or email us at Additional exchange requests will incur shipping and restocking fees. 

Customers residing in Alaska, Hawaii, and Puerto Rico

We regret that we cannot accept returns or exchanges from Alaska, Hawaii, and Puerto Rico unless items are shipped back to our warehouse by the customer.


Product purchased at a retail location

Please contact the retail location where you purchased the product. If you need further assistance, please email or call 1-877-784-4225 and we will do our best to help you. 

Delivery Terms for

Orders are shipped using Fedex ground. You will receive the tracking number in an email once your order is being prepared to ship.

International Returns

Due to the high cost of shipping, we regret that we can only offer a full refund or exchange if you arrange to have the product shipped back to our warehouse.