Any items purchased from Ruggable.com can be returned for a full refund (minus processing fees) within 30 days of the delivery date.
To receive a full refund, items MUST be returned with:
- NO pet dander or fur
- NO dirt or grass
- NO signs of wear, washing, or improper care
- NO damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
How to Return an Item
To initiate a return, please contact our Customer Care team via email at firstname.lastname@example.org. Once we receive your item(s) at our facility, please allow up to 5 business days for processing your return and an additional 2-3 business days to receive your refund.
For Customers residing in the US: We charge a $25 processing fee for any item being returned unless it is an exchange.
For Customers residing in Canada: At this time, we regret that we cannot issue return shipping labels BUT we can and do accept returns from these locations. If you reside in Canada and would like to return your order, please email our Customer Care team at email@example.com for authorization and provide us with your shipping label and tracking information.
At this moment in time, we can only support exchanges for Customers residing in the US. If you have received your order and would like to exchange it, please email the Customer Care team at firstname.lastname@example.org. Please note that exchanges are based on the price paid for your order and any exchange difference in size may reflect in a credit or additional payment.
Final Sale Items
All Sample Sale Item(s) and Sample Swatches are final sale and not eligible for return.
Items Purchased from Third Party Retailers
Only item(s) purchased directly from Ruggable.com can be returned to Ruggable. If you purchased your Ruggable item(s) from a third party website or retailer, please contact the third party vendor to process your return.