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  • Cancellation and Order Modification Policy  

    All Ruggable.com orders are made-to-order (except for sample sale items and shag) and we begin to make your order no later than 24 hours upon the receipt of order. Due to this nature, order cancellations or modifications (e.g., design / size changes) must be made within 24-hours of order confirmation. Cancellations or modifications requested after the 24-hour window will be charged fees in the amount of  $10.00, $15.00, or $25.00 per rug depending on rug size.

    Shag: All Ruggable.com shags are ready-to-ship and we begin to process your order no later than 4 hours upon the receipt of order. Due to this nature, order cancellations or modifications for shag must be made within 4-hours of order confirmation. Cancellations or modifications requested after the 4-hour window will be charged fees in the amount of $15.00 per rug.

    If your order has already been shipped and is outside the cancellation window, your order will be subject to the Return Policy.

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